Privacy Policy

Last Updated: 29th April, 2025

Welcome to Dubai Tourism. We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to that data.

By using our website or services, you agree to the practices outlined in this policy.

1. Who We Are

Pinoy Tourism is a UK-based travel and visa service provider specializing in UAE/Dubai visa processing and travel consultation. All references to “we”, “our”, or “us” refer to Pinoy Tourism and its affiliated entities.

2. Information We Collect

We collect the following types of information:

a) Personal Information

When you apply for a visa or contact us, we may collect:

  • Full name
  • Passport details
  • Date of birth
  • Contact number
  • Email address
  • UK residency details
  • Flight and accommodation information
  • Other visa-relevant documents

b) Website Data

When you browse our website, we may collect:

  • IP address
  • Browser type
  • Location data (approximate)
  • Device type
  • Pages viewed
  • Time spent on the site
This helps us understand how our visitors use the site and improve user experience.

3. How We Use Your Information

We use your information to:

  • Process visa applications
  • Communicate with you regarding your inquiries, application status, or updates
  • Provide customer support
  • Send relevant updates, travel tips, or promotional content (only if opted in)
  • Improve our services and website experience
  • Comply with legal obligations

4. How We Protect Your Data

Your information is stored securely using encryption and protected servers. We implement industry-standard security measures to prevent unauthorized access, data breaches, or loss.

Only authorized personnel have access to your application data, and it’s shared strictly on a need-to-know basis.

5. Sharing of Data

We do not sell, rent, or trade your personal data.

We may share your information with:

  • UAE Immigration authorities (for visa applications)
  • Payment processors (for secure transactions)
  • Legal or regulatory bodies if required by law

All third parties we work with are bound by confidentiality agreements and GDPR compliance.

6. Data Retention

We retain your data only as long as necessary:

  • To fulfill the purpose it was collected for
  • To comply with legal, tax, or regulatory obligations
  • To defend or establish legal claims, if applicable
Visa-related documents are typically stored for a maximum of 6 months, unless longer retention is legally required.

7. Your Rights (Under GDPR)

As a user based in the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Request transfer of your data (data portability)
  • Withdraw consent at any time (for marketing or communication)

To exercise any of the above rights, please email us at:
📧 enquire@pinoytourism.co.uk

8. Cookies & Tracking

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

They help us:

  • Analyze website traffic
  • Save user preferences
  • Provide a smoother experience
You can control or disable cookies in your browser settings. Note: Disabling cookies may impact some website functionality.

9. Third-Party Links

Our website may contain links to external websites (e.g. Instagram, Facebook). We are not responsible for the privacy policies or practices of these sites. Please review their policies separately.

10. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will delete it immediately.

11. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in legal regulations or our business practices. Updated versions will be posted on this page with a new “Effective Date.”

12. Contact Us

Have questions or need clarification about this policy?

📞 UK Mobile: +44 7915 608252
📞 Landline: 020 7170 5841
📧 Email: enquire@pinoytourism.co.uk